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How g00 Handles Your Personal Information

At g00, we take the privacy of your account data seriously — from the moment you open an account to every deposit you make via UPI, Paytm or…

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What We Collect and Why It Matters

g00 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open a g00 account, we collect the details you provide — your name, contact information, and payment identifiers such as your UPI handle or Paytm-linked number. We also gather device and session data to keep your account secure and to ensure the platform works

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correctly on your device. Transaction records tied to PhonePe, UPI or Paytm deposits are stored to fulfil our payment obligations and to let you review your own history. We do not sell your personal data to third parties. Where we share data with processors — such
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as payment rails or fraud-detection services — those processors are contractually bound to protect it. Your data is retained only as long as necessary for the purpose it was collected or as required by applicable law in the jurisdictions where we operate.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Ways to Contact Us About Your Privacy

If you have questions about how your data is handled, want to request a copy of what we hold, or need to correct any detail on…

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at g00

Our approach to data protection covers every layer of your account — from how cookies track your session to how long we retain withdrawal records.

Cookie Policy

We use functional and analytical cookies to keep your session active and to understand how you move through the platform. You can manage cookie preferences from the settings menu without losing your account state or payment history.

Account Security Measures

Passwords are stored using one-way hashing and are never visible to our staff. Two-factor prompts are available on account login, and any change to your registered UPI or Paytm details triggers an email confirmation to the address on file.

Data Retention Schedule

Transaction records, including PhonePe and Paytm deposits, are kept for the period required under applicable financial regulations. Account profile data is removed within 30 days of a confirmed account closure request where no legal hold applies.

Third-Party Processors

Payment processors and fraud-screening services that handle your data are assessed before onboarding and must sign data-processing agreements. They may only use your data for the specific service they provide to g00 — nothing else.

Your Access Rights

You can request a full export of the personal data we hold on your account at any time. Submit the request via email or live chat and we will deliver a structured data file within the timeframe required by the applicable law in your region.

Policy Update Notices

When this privacy policy changes in a material way, we send a notice to your registered email address before the change takes effect. You will always have the chance to review updates and reach out with questions before they apply to your account.

Your Privacy Questions About g00

The questions below cover the data-related topics our account holders ask about most — from what gets stored when you deposit via UPI to how you can request that your account data be deleted. If your question is not here, contact our privacy team directly.

We collect your name, email address, phone number and, where required, identity verification documents. We also log the UPI handle or Paytm number you use to fund your account, along with device identifiers and session timestamps for security purposes.

Your payment identifiers are shared only with the payment processors needed to complete the transaction — such as the UPI rail or Paytm gateway. Those processors are contractually required to use the data solely for processing your payment and nothing else.

Transaction records are kept for the period mandated by financial regulations applicable in the jurisdictions where we operate. Profile data is deleted within 30 days of a confirmed account closure, unless a legal hold requires us to retain it longer.

Yes. Submit a data access request via email or through the Help Centre inside your account. We will prepare a structured export of your personal and transaction data and deliver it within the statutory timeframe that applies to your region.

Minor details like your display name can be changed from the account settings page. For changes to identity documents or your registered phone number, contact our privacy support team directly — any sensitive update triggers an email verification step for security.

We use functional cookies to keep your session active and analytical cookies to understand platform usage. You can adjust your preferences in the cookie settings menu at any time. Turning off analytical cookies does not affect your ability to log in or make deposits.

Send a deletion request to our privacy inbox or raise a ticket via live chat with your registered email address. We will process the request and confirm once your data has been removed, subject to any retention obligations under applicable law.

How g00 Handles Your Personal Information

Ways to Contact Us About Your Privacy

Data Handling, Cookies and Account Security at g00

Cookie Policy

Account Security Measures

Data Retention Schedule

Third-Party Processors

Your Access Rights

Policy Update Notices

Your Privacy Questions About g00

01 What personal data does g00 collect when I open an account?

02 Is my UPI or Paytm payment data shared with anyone outside g00?

03 How long does g00 keep my account and transaction records?

04 Can I request a copy of all the data g00 holds on me?

05 How do I correct or update personal information on my g00 account?

06 Does g00 use cookies, and can I turn them off?

07 How do I request that my account data be deleted?

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