Reference

Your Rights and Our Commitments at g00

At g00, our legal terms are written to be clear and straightforward — so you know exactly where you stand when you open an account and use our…

Terms of UsePrivacy PolicyCookie PolicyAccount ConditionsJurisdiction Notice

Explore the Lobby Read FAQ

How Our Terms Apply in India

g00 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms of use govern every interaction you have on g00 — from the moment you open an account to each deposit, withdrawal, and session in the lobby. Indian law shapes how these terms apply to you, and where local regulations set specific conditions, those conditions

1
take precedence. Deposits made via UPI, Paytm, or PhonePe are processed under the payment provider's own terms in addition to ours. We do not override those provider obligations. If any clause in our terms conflicts with applicable Indian statute, the statutory requirement applies. We update our
2
terms when regulations or our platform operations change, and we notify you via the email address on your account before major changes take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have a question about how our terms apply to your account, or wish to raise a formal concern, our support and compliance team is…

HOW WE HANDLE YOUR DATA

Data, Security and Account Practices at g00

We handle your personal data under a defined retention and access policy. Here is how each area works so you can hold us to what we say.

Data Retention

Account records are kept for the period required by applicable Indian law. Once that period ends and your account is closed, we delete identifiable data from active systems within 30 days of the retention window closing.

Cookie Policy

We use functional and analytics cookies to keep your session active and measure lobby performance. You can manage cookie preferences from the settings panel — declining analytics cookies does not affect your account access or payment flow.

Account Security

Passwords are stored as salted hashes; we never hold them in plain text. Two-factor authentication is available for your account and we recommend enabling it, particularly if you transact via UPI or Paytm.

Payment Data Handling

We do not store your UPI VPA, Paytm wallet credentials, or PhonePe PIN on our servers. Payment tokenisation is handled by the respective provider, and only a masked reference is visible on your account statement.

Right to Access

You can request a full export of the personal data we hold about your account. Submit the request from the Help Centre and we will prepare and deliver your data file within seven working days.

Contact for Changes

To correct, update, or request deletion of personal data, write to our Data Protection contact via the email listed in the Help Centre. Include your registered account email so we can verify identity before processing the change.

Frequently Asked Legal Questions

These answers cover the legal questions we hear most from account holders in India — from data rights to how our terms interact with local law. If your question is not covered here, reach us through the contact paths above.

Your account is governed by applicable Indian law. Where our terms reference jurisdiction, that jurisdiction is interpreted in line with Indian statute. Any dispute arising from account use would be addressed under the legal framework applicable in your state.

Yes. Log into your account, navigate to the Help Centre, and submit a data export request. We prepare a structured file of all personal data we hold and deliver it to your registered email within seven working days of verification.

Write to our Data Protection contact with your registered account email and a clear deletion request. We verify your identity first, then process the deletion within the timeframe required by applicable law, retaining only what statute requires us to keep.

We share data only with payment processors such as UPI networks, Paytm, and PhonePe as needed to complete transactions, and with service providers under strict data-processing agreements. We do not sell personal data to advertisers or unrelated third parties.

On account closure, we retain records for the minimum period required by Indian law. Once that period expires, identifiable personal data is deleted from active systems within 30 days. Anonymised, aggregated data may be retained for internal reporting.

We send advance notice to the email address on your account before material changes to our terms take effect. The updated document is also published in the Help Centre with a clear effective date so you can review the changes before they apply.

No. UPI virtual payment addresses, Paytm credentials, and PhonePe identifiers are tokenised by each payment provider before reaching our systems. We hold only a masked transaction reference, not the underlying payment credentials.

Your Rights and Our Commitments at g00

Reach Our Legal and Compliance Team

Data, Security and Account Practices at g00

Data Retention

Cookie Policy

Account Security

Payment Data Handling

Right to Access

Contact for Changes

Frequently Asked Legal Questions

01 Which law governs my account with g00?

02 Can I request a copy of my personal data?

03 How do I ask for my data to be deleted?

04 Does g00 share my data with third parties?

05 What happens to my data if I close my account?

06 How will I know if the terms change?

07 Is my payment information stored on g00 servers?

Related Pages